Frequently Asked Questions

[vc_row][vc_column][vc_column_text][us_gallery ids=”3027,3011,3052,3056″ columns=”6″ type=”s”][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion toggle=”1″][vc_tta_section icon=”question-circle” title=”Where do you make your scarves? “][vc_column_text]My scarves are made at my studios in Chadds Ford and Aston, PA.

Everything is created in a smoke free environment.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”question-circle” title=”What is the best way to care for my scarf? “][vc_row_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”2/3”][vc_column_text]For hand dyed or mixed media scarves,  wash  in cool to warm water, and  use a mild soap, such as  blue Original Dawn which is pH neutral.  (Conservators use this for antique textile cleaning)

Rinse it well, do not wring, but add some fabric softener after rinsing.  Hang the scarf to dry and iron it.

If the scarf or cowl is hand knit, follow the same instructions but first roll it in a towel to absorb excess water, then lay it flat to dry.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section icon=”question-circle” title=”Do you accept returns? “][vc_column_text]Yes, we do, your satisfaction is most important to us.  If you wish to return your scarf,  please return it to us unworn within 7 business days.

We will refund you for the purchase price upon receipt.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”question-circle” title=”What forms of payment do you take? “][vc_column_text]Visa, Mastercard, Discover, American Express and Paypal.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”question-circle” title=”When can I expect my scarf to arrive? “][vc_row_inner][vc_column_inner width=”1/3″][us_single_image image=”2038″ size=”medium”][/vc_column_inner][vc_column_inner width=”2/3″][vc_column_text]I usually ship between 1-3 business days.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section icon=”question-circle” title=”Do you sell at craft shows? “][vc_column_text]Once a year, I sell for 2 weekends in November Heron Studios located in Aston, PA.

If you would like an invitation, please send me your contact information: jane@janeporterfashion.com[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you Refund Extra Postage?–Yes We Do” tab_id=”1466081300411-ece63c84-0bec”][vc_column_text]Yes.  If you purchase more than one item and the postage exceeds what it costs to pack and ship, we will refund you the extra amount.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_column_text]

Got your own Question?

E-mail jane@janeporterfashion.com

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